Refund policy

At Tirage Wine Co, we craft premium wine in cans made for real life—easy to enjoy, easy to share, and backed by service you can feel good about. If something isn’t right with your order, we’re here to help.

Damaged or Incorrect Orders

We do our best to pack every order with care. If your shipment arrives damaged, leaking, or not what you expected, please reach out within 7 days of delivery.

Email us at use our contact form with:

• Your order number

• A brief description of the issue

• Photos of any damage

We’ll make it right with a replacement or refund, depending on the situation.

Returns (Alcohol Policy)

Because we sell alcoholic beverages, we cannot accept physical returns of wine—unopened or otherwise. This is required by state and federal alcohol regulations.

But don't worry - we stand behind every can we make. If you experience an issue with quality, or the wine is unfit for consumption, contact us and we'll take care of you.

Order Cancellations & Changes

If you need to update your order or shipping info, email us as soon as possible.
Orders that have already been fulfilled or shipped can no longer be canceled or changed.

Refunds

Approved refunds are processed back to your original payment method. Please allow 5–10 business days for your bank or credit card provider to post the refund.

Shipping Issues

If your package is marked “delivered” but you didn’t receive it, please check with neighbors, leasing offices, or building staff first.
If it’s still missing after 24 hours, reach out—we’ll help track it down or find a solution.

Questions? We’re Here.

We’re a small but responsive team.
Email us anytime via our contact page and we’ll get back to you quickly. Or call 707-234-5307 during business hours (9-5 M-F EST).

Tirage Wine Co, 150 Cherry Creek Road, Cloverdale, CA 95425